AN AVA INTELIGENTE PRODUCT
The hotel and the destination on the guest’s phone.
LUME is the digital concierge that explains the property, recommends local experiences and directs human situations to the team. No app to install. Available in Portuguese, English and Spanish.
The assistant introduces herself as AVA: “Hello, I’m AVA. How can I help?”
A simple experience for the guest. More time for the team.
Hotel
Centralize information, reduce recurring interruptions and understand the topics that generate the most questions.
Guest
Ask in your language and find hotel and destination information directly on your phone.
Team
Preserve time to welcome, decide and act on situations that truly need people.
From QR Code to useful guidance in a few steps.
Access
The guest finds a QR Code in the room, lobby or leisure area.
Ask
The guest writes naturally in Portuguese, English or Spanish.
Get guidance
AVA checks information approved by the property.
Continue with the team
When a person is needed, AVA explains the next step and directs the guest.
Guests ask in their own language.
Property information, destination recommendations and guidance in Portuguese, English and Spanish. The hotel remains in control of the content and boundaries.
- “Que horas começa o café da manhã?”
- “What time does breakfast start?”
- “¿A qué hora comienza el desayuno?”
Two experiences in one conversation.
At the hotel
- Schedules and rules
- Breakfast and restaurant
- Pool and leisure areas
- Wi-fi, parking and amenities
- Guidance on internal requests
At the destination
- Restaurants
- Beaches, culture and tours
- Pharmacies, markets and services
- Transport and transfers when available
- Clearly identified local partners
When the situation needs a person, the team takes over.
An extra pillow, maintenance issue or special situation does not end with an automated message. AVA explains the next step and directs the guest to the contact defined by the hotel. Decisions and execution remain with the team.
The hotel controls the information.
Each property has its own content, contacts and recommendations. LUME uses that context to guide guests and helps managers understand recurring topics and information gaps.
- Diagnosis and organization of the information
- Assisted setup
- Content and language review
- QR Code activation
- Monitoring and continuous improvement
AVA
Hotel concierge
Guest at breakfast
What time does breakfast start?
Breakfast is served from 6:30 to 10:00 at the ground-floor restaurant.
Request directed to the team
Could I get an extra pillow?
I will direct your request to the reception team, who will confirm the delivery with you. Anything else I can help with?
Experience LUME.
The demo uses a fictional property and fictional data. It shows the conversation flow without performing real-world actions.
Frequently asked questions
- Do I need to install an app?
- No. LUME opens in the mobile browser through a QR Code or link.
- Does LUME replace the reception team?
- No. It handles recurring information and directs situations that require decisions, action or human care.
- Who defines hotel information?
- The property approves schedules, rules, services, contacts and highlights.
- Which languages are available?
- Portuguese, English and Spanish, after the multilingual experience has passed validation.
- Does LUME make reservations or payments?
- Not by default. It provides guidance and handoff. Integrations are only offered when implemented and validated.
- Can LUME integrate with the hotel’s systems?
- Integrations with PMS and other systems are part of the product’s evolution and depend on priorities validated with the first partners.
Help shape the next chapter of hotel service.
We are listening to hotels, inns, flats and associations to validate priorities and structure the first guided pilots.
Discover LUME