LUME
A Digital Concierge platform for hotels, flats, inns and properties. It puts property and destination information on the guest’s phone.
INTELLIGENT SERVICE
Service that brings people and properties closer.
We create simple, welcoming service experiences that are available when guests, residents and teams need them.
Simple questions deserve immediate answers. People deserve time for what matters.
Recurring information should be clear and readily available. Situations that require a decision, action or human care should reach the right people. That principle guides our products.
Operational experience and technology in one company.
AVA Atendimento Inteligente is an independent Brazilian startup born from the strategic partnership between Alternativa Serviços and Ideale Tech. We combine day-to-day property operations, software development and integration capabilities to improve service quality without losing the human element.
Operational knowledge
An understanding of the routines, questions and responsibilities of properties.
Applied technology
Solutions that are simple to use and sustainable to operate.
People at the center
Repetitive work can be reduced while human care remains essential.
AVA Atendimento Inteligente products
DOMUS
DOMUS is the reception and access-control solution: AVA assists whoever arrives, the resident decides in the app and everything is recorded. It is separate from LUME and follows its own product roadmap.
Discover DOMUSBuilt through collaboration.
We collaborate with companies, associations and specialists who share the goal of improving service experiences.
Shall we talk about your property’s service experience?
Discover LUME, share your operational priorities and see how simpler service can give your team more time.