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AVA Atendimento Inteligente

RECEPTION AND ACCESS CONTROL

DOMUS. Intelligent reception. Total control.

DOMUS is the reception and access-control solution by AVA Atendimento Inteligente. It organizes service and access at your property with technology, safety and convenience — keeping people in control of the decisions.

More safetyMore convenienceMore controlEverything recorded and auditable

AVA and the service experience

AVA is the virtual attendant of DOMUS. She welcomes, talks to, identifies and guides every person arriving at the property — always according to the rules defined by the operation.

  • Natural, human-like voice service
  • Understands, identifies and looks up information
  • Requests authorization when needed
  • Guides people and carries out the configured actions
  • Records everything in real time
AVA

Hello! I am AVA. How can I help?

The access journeys

From the unexpected visitor to the pre-authorized guest, DOMUS connects service, authorization and access in a simple, safe and recorded journey.

Visitor arrivals

  1. The visitor arrives and starts the conversation at the totem or intercom
  2. AVA talks with them, collects the details and identifies the unit and the reason for the visit
  3. The resident receives a notification with photo, details and reason for the visit
  4. The resident authorizes or declines in the app — and only that decision releases access

Authorized? Access granted. Everything recorded.

Resident routine

  1. Identification by facial recognition or plate reading, when the property has approved equipment
  2. Automatic, safe access according to the configured rules
  3. Release of integrated doors, gates or barriers
  4. A complete record of every access

Arrive, enter, all recorded — more convenience every day.

Deliveries

  1. The courier is assisted by AVA
  2. AVA identifies the delivery type and records the package with photo and details
  3. The resident receives a notification
  4. The package is stored at the location defined by the operation

More control and safety for deliveries.

Service providers

  1. The provider identifies themselves to AVA
  2. AVA validates their registration, schedule and access rules
  3. The person in charge is notified when needed
  4. Access granted for the authorized period, with the stay on record

Entry with identification and defined rules.

Guests and pre-authorized access

  1. The resident sends a digital invitation by link or QR Code
  2. They define validity, rules and time windows
  3. The guest presents the QR Code on arrival
  4. AVA validates the invitation against the rules and releases access

Practical, safe and with no need to be on site.

Visitor vehicles

  1. The visitor states the unit
  2. The resident authorizes in the app
  3. Integrated barriers or gates are released
  4. The vehicle’s entry and exit are recorded

Identification, authorization and release, on record.

Automation for the routine. People in control of the exceptions.

AVA handles the everyday, routine interactions. Questions, exceptions and sensitive decisions are routed to the resident or to the person defined by the operation — you decide from wherever you are.

Speech never authorizes

The conversation only creates a request. Authorization only exists when the resident or the person in charge decides in the app.

Failure is never authorization

Silence, a dropped connection or a timeout ends the interaction without releasing access.

There is always a human path

Situations outside the expected flow are routed to a person defined by the operation. The technology relieves the team — it does not replace it.

DOMUS

Meet DOMUS on video

AVA presents the DOMUS access journeys from start to finish.

Presentation video in preparation.

Integration with the property’s technologies

DOMUS integrates with and enhances the equipment the property already uses.

  • Access control: doors, gates, turnstiles and barriers
  • Facial recognition and plate reading
  • Intercom and service totem
  • Cameras and CCTV
  • Sensors, alarms and automations

Identification and release features depend on approved equipment and on rules configured by the property.

We take care of the software. You stay in control.

  • A secure cloud platform, always up to date
  • A complete app for the resident
  • Real-time dashboards and reports for management
  • Support and continuous product evolution

The complete flow

This is how DOMUS transforms your property’s reception:

  1. Arrival
  2. Service with AVA
  3. Notification to the person in charge
  4. Authorization
  5. Access granted and recorded

Difference from LUME

LUME is the digital concierge for information, recommendations and human handoff. DOMUS belongs to the reception and access-control journey. They may share context in the future but have separate responsibilities.

Discover LUME

Shall we talk about your property’s reception?

Tell us how your operation works today and see how DOMUS can organize it.

Talk to us about DOMUS